Current Account
What is the minimum opening balance for an NBK Current Account?
No minimum opening balance required.
In what currencies can I open an NBK Current Account?
You can open an account in SAR.
How is the interest calculated?
Interest is calculated monthly and credited to your account twice a year on the 31st of May and the 30th of November.
Can I open this account in other currencies?
No, this account is available in SAR only.
What happens if I stop using my account?
If there is no activity on the account for 1 year, the account will go into a dormant status. If there is no activity on the account for 5 years or more, the account will go to unclaimed status.
A monthly fee will be charged to dormant and unclaimed accounts. You may visit any branch and reactivate your dormant and unclaimed account – a fee will be charged for all reactivations.
Term Deposits
How is interest calculated?
Interest is calculated based on the time period and amount of the deposit.
How do I change my NBK Term Deposit?
Any instructions given from you related to your deposit, like closing it or amending the amount and/or period, should be through NBK Call Center at 800-1266677 or by visiting the nearest branch and must be done 48 hours before maturity date.
Checks
What is required to get a checkbook?
You need approval from your branch manager.
Are there any specific security features that I need to adhere to?
Checkbooks issued by NBK KSA comply with all security features and these include:
- Type of paper used which does not allow for checks to be photocopied
- Special type of ink
- Watermark as part of the checks
- UV logo
All Loans
If I transfer my salary to NBK KSA, what are the loan benefits I get?
Get a loan for whatever you need – a new car, furniture for your house, or anything else – when you transfer your salary! You can borrow with instant approval, get the facility of refinancing the loan, and a repayment period up to 5 years.
What happens if I miss paying a monthly installment?
In case you miss paying one of your monthly installments, you will be charged with 0.125% of the overdue amount per month.
What documents do I need to apply for a loan?
To apply for a loan you would need to provide the following documents; a salary certificate or proof of income, passport, civil ID, account statement of the last 6 months and a liabilities certificate.
Is there a loan processing fee?
Yes. The processing fee is 1% of the loan amount.
Does my salary have to be transferred to NBK KSA?
Yes, for KSA-based customers, salary should be transferred. May be considered on a case-by-case basis.
Can I settle the loan earlier than maturity?
Yes, however there is a fee (depending on the country you took the loan from).
How frequent are the installments?
Installments are usually monthly, however some locations may be quarterly installments.
Is there a minimum salary requirement to apply for a loan?
Yes. The minimum salary depends on the country you are applying for. Contact NBK KSA on 800-1266677 or visit your local branch on how to find out more information.
All Credit Cards
What is the annual fee for NBK Credit Cards?
NBK KSA tries to make products as convenient as possible for you. Primary and supplementary credit cards are free for the first year and NBK KSA only charges from the second year onwards. The annual fee varies, based on the type of credit card. For details contact NBK KSA at 800-1266677.
Where can I use my NBK Credit Card?
NBK Credit Cards are second to none when it comes to acceptance. You can use them both locally and internationally, at ATMs and at numerous merchants.
How can I get a credit limit increase on my credit card?
Simply visit a NBK branch, and if you are eligible, NBK KSA will extend the service to you.
How can I upgrade my credit card?
Just contact the NBK Call Center at 800-1266677 and find out if you are eligible. If upgrading your credit card requires a credit limit increase, you will be asked by the call center to visit an NBK branch to upgrade your credit card.
What should I do if my card is lost or stolen?
NBK KSA makes sure our cardholders are as safe as possible. If your card is lost or stolen, contact the NBK Call Center immediately at 800-1266677. NBK Call Center will immediately block your card from unauthorized transactions.
When I am outside KSA, should I pay in SAR or another currency?
To avoid extra charges, always request to pay in the local currency of the country you are visiting.
Can I withdraw cash from ATMs?
Yes, you can withdraw cash from any of NBK’s conveniently placed ATMs. What’s more, you can withdraw 50% of your available funds.
What Supporting Documentation do I need when Applying for the Card?
NBK KSA makes applying easy too. All that is required is a copy of your Civil ID, a copy of your passport, a salary credit to NBK KSA and a salary continuation certificate.
Do I need to Activate My Credit Card?
Your security is a priority at NBK KSA. To activate your card, simply contact the NBK Call Center at 800-1266677. This simple process ensures your security and peace of mind.
ALL DEBIT CARDS
What should I do if my card is lost or stolen?
NBK KSA makes sure our cardholders are as safe as possible. If your card is lost or stolen, contact the NBK Call Center immediately at +800-1266677. NBK Call Center will immediately block your card from unauthorized transactions.
When I am outside KSA, should I pay in SAR or another currency?
To avoid extra charges, always request to pay in the local currency of the country you are visiting.
For example, if you are visiting the United Arab Emirates, make sure you insist on paying in AED.
Can I withdraw cash from ATMs?
Yes, you can withdraw cash from any of NBK’s conveniently placed ATMs. What’s more, you can withdraw 100% of your available funds.
What is a money market fund?
A money market fund's purpose is to provide investors with high level of liquidity by investing in diversified and high quality money market instruments. It is a type of mutual fund characterized as a low-risk investment.
What is an equity fund?
An equity fund is a mutual fund that invests mainly in stocks. Equity funds are also known as stock funds.
Is NBK Capital part of NBK?
NBK Capital is part of the NBK Group and is a subsidiary of NBK.
Letters of credit
1. How do I apply for the issuance of an import letter of credit?
Liaise with your NBK Relationship Officer about your needs. To support the issuance of an import letter of credit, you will have to set up a line of credit. Once approved, complete the application for an irrevocable documentary credit and bring it to your NBK Relationship Officer.
If you require assistance in completing the application, you may our Trade Finance division.
2. What is the uniform customs and practice for documentary credits (UCP)?
The uniform customs and practice for documentary credits (UCP) is a set of recognized and internationally accepted rules for documentary credits published by the International Chamber of Commerce (ICC) in Paris, France. These rules are used in the international trade community for determining the roles and responsibilities of all parties involved in letters of credit, including standby letters of credit, where the letter of credit expressly stipulates that it is subject to the UCP.
3. What are the risks to the buyer in an import letter of credit?
Under an import letter of credit, the bank promises to make payment to the seller against the seller's presentation of pre-specified documents. However, it does not provide the buyer with protection if the seller presents documents that comply with the letter of credit but later prove to be fraudulent. If all appropriate documents are presented to the bank in absence of clear fraud, the bank will not be able to refuse payment should a dispute arise between the buyer and seller.
To reduce this risk, a buyer should thoroughly investigate prospective sellers. Our Trade finance experts will assist you in compiling this information using public information available from their global contacts.
4. In what situations would I use a standby letter of credit?
A standby LC provides security to a beneficiary in that promises to pay the beneficiary upon presentation of pre-specified documents. The following are some instances where standby letters of credit are used:
- The buyer to purchase goods without having to make a cash deposit
- Performance related during the tender process of a contract
- Support contractual / payment obligations
5. Can a standby letter of credit be cancelled prior to expiry?
Yes. A standby letter of credit can be cancelled prior to expiry by having the beneficiary return the original standby LC to the Trade Finance division along with a letter printed on the beneficiary’s letterhead, addressing their agreement to the standby letter of credit cancellation.
6. What are standard charges to issue letters of credit?
The commission rate is based upon the risk assumed by collateral and your financial strength.
Commission is collected at the time of issuance of the letter of credit.
Other charges may include correspondent bank charges and expenses incurred by relating to the letter of credit such as courier, swift charges, etc.
7. What is a sight letter of credit?
A letter of credit that is payable once it stipulated documents are present and document has no discrepancies.
8. What is a transferable letter of credit?
The first beneficiary (often a middleman) transfers his rights to a second beneficiary (normally the producer or ultimate seller). According ICC rules, article 38(b), an LC can only be transferred if the issuing bank expressly designates it as transferable. Only the nominated bank or a bank authorized by the issuing bank may transfer the DC.
9. What kind of documents should we require under the letter of credit?
In order to receive payment, the exporter must present the documents stipulated in the letter of credit. There are no requirements for specific documents to be presented in an LC. The list and form is open to negotiation by the seller and the buyer, and sometimes the LC contains requirements to present documents issued by a neutral third party evidencing, for example, the quality of the goods shipped or their place of origin. As a proof that goods have been shipped, the LC often requires some kind of transport document to be presented, for example bill of landing or airway bill. Please see our checklist specifying the most common documents required under a DC presentation under an export documentary credits (DC).
10. Where should I send the import letter of credit application?
Send the application to NBK Branch.
11. When will we receive payment under the letter of credit?
As per the agreed terms between buyer and seller, the period of credit is decided in the LC. Based on that period of credit, the time to effect payment by the opening bank (buyer's bank) is determined.
12. Am I sure to receive payment when I have a confirmed LC?
Yes, if you have presented correct documents and if has confirmed the LC you can be sure to receive payment at the time of maturity. If the LC is without confirmation you will receive funds when the Issuing bank effects payment.
13. What is a reimbursement bank?
It is the bank designated in the LC to reimburse the nominated bank. Thus it is the bank where the issuing bank maintains an account for the designated currency. The nominated bank will claim funds from the reimbursing bank after having accepted the documents.
14. Who has the documents forwarding risk with or without discrepancies?
If the documents are clean (without discrepancies), the exporter has the risk on the issuing bank. If the documents are discrepant, the seller has the risk on the buyer who has the option to waive the discrepancies or refuse documents.
15. What are the consequences if I deliver documents with discrepancies?
The buyer might refuse to pay, and you may have to sell the goods to another buyer. If the goods, for example, are custom made it can be difficult to find a new buyer.
16. When is the issuing bank no longer obligated to honour the claim?
If LC has already expired and documents presented are discrepant and not accepted by the applicant.
17. Under LC, How much will be the insurance cover?
If the LC does not state the amount of insurance, the insurance document must cover at least 110% of the invoice amount (CIF/CIP value).
18. What is transhipment and partial shipment?
Transhipment is taking shipment from one mode of transport to another during the goods transportation route. Partial shipment is when you ship the goods more than once.
Documentary collections
19. If the payment term is cash against documents (i.e. export collection), how can I as an exporter gain control over my goods and secure payment?
The idea with the documentary collection is that the goods remain in your control until the buyer has paid and received the documents. To achieve this, remember to put the collecting bank (buyer's bank) as consignee of the goods in the transport documents.
20. What is an aval?
An aval is a joint commitment by the principal debtor and a third party (normally a financial institution) to make payment of an obligation in favour of the beneficiary. The third party commits itself for the full credit amount in the event that the principal debtor does not fulfill his obligation by the due date.
Letters of guarantee
21. What are URDG?
The uniform rules for demand guarantees, developed by the ICC, are used by banks and businesses across continents and industry sectors. A demand guarantee is an independent undertaking where guarantors are assured that their commitment is subject to its own terms.
22.What is required to issue a guarantee?
A bank guarantee request has to be approved by the bank. Normally you get an offer letter for a specific guarantee or you will get an offer letter for a guarantee facility up to a certain limit. As a customer you must provide us with at least the following information: Name and address of debtor/principal, Name and address of beneficiary, Guarantee amount, Expiry date, What the guarantee is related to (e.g. the underlying contract) and Type of guarantee (e.g. performance, payment or advance payment).
23.What is the price for a guarantee?
The pricing of a guarantee depends on: The amount and length of the guarantee, the type of guarantee, what kind of security the bank receives, the general market situation and the specific situation for your line of business.
24. How do I claim guarantee?
A claim is brought against the guarantor when the beneficiary believes the principal has defaulted with the underlying conditions covered by the guarantee. The claim must state: a reference to the guarantee in question, how the principal has defaulted on the underlying agreement covered by the stated guarantee, and if possible documentation: the amount claimed under the guarantee and to which account the money should be credited.
25. How long time it will take to be paid after claim has presented i.e. when will the bank pay?
Payment will depend on if the guarantee is an accessory or demand guarantee. A demand under an accessory guarantee will be paid when one of the following conditions is true: amicable agreement (e.g. the principal accepts the demand), final judgement in court or arbitration award. Payment under a demand guarantee will depend on the wording of the guarantee, describing what must be presented and when payment should be made.
26. What documentation does NBK KSA need to cancel a guarantee with an open-ended date?
If the guarantee is open ended (i.e. no expiry date), we need either the original guarantee document returned to us or that the beneficiary in writing states that NBK KSA is released from our obligations.
NBK KSA provides various banking solutions that meet your financial needs in accordance with Islamic Shariah principles. NBK KSA offers you a comprehensive selection of banking products and services that have been approved by the bank’s Shariah supervisory committee.
Murabaha (Trade Finance)
NBK KSA helps Corporate entities succeed and make profits through financing different types of projects across all economic activities (commercial, industrial, agricultural, etc.) within the ambit of Sharia principles. Murabaha products caters to all sizes of corporates including small, medium and large.
Murabaha is divided into two categories:
• Murabaha in local currency, which is used to finance the companies’ purchases from the domestic markets.
• Murabaha in foreign currency that can always fund each stage of a trade transaction through letter of credit - Documentary collection and external
Tawarruq (Commodity Murabaha)
You could now watch your money consistently grow through Tawarruq, a capital guaranteed deposit account that allows you the flexibility of managing funds according to your short or long-term needs.
NBK KSA offers an attractive upfront profit rate and on maturity you will be able to earn the returns based on the upfront profit rate contracted at point of sale. Indeed a peace of mind knowing that your funds are reaping the attractive returns and capital guaranteed.
Ijarah (Commercial Lease)
A form of asset finance which has the benefit of using assets without the requirements of ownership. NBK KSA lets the lessee acquire the asset he/she needs without borrowing on interest and receives the benefits of use while the lessor receives the value of regular rental payments for a specified period plus the residual value of the asset. The lease may be written either for a short-term or for a long-term and its rules are similar to those governing sale because in both cases there is a transfer of one thing between two parties for valuable consideration.
WHAT CAN I DO?
Everyday banking:
Unlimited account deposits and withdrawals
Transfers - unlimited transfers from branches (note: there is a transfer limit when making transfers with online and mobile banking)
Foreign currency exchange
Clear, deposit and order checks
Opening accounts:
Open an account (for new customers)
Sign up for credit cards
Apply for products or services,
Process loans
Update your details:
Update your personal information to ensure secure banking (i.e.: contact number, email, Civil ID, signature change, Know Your Customer (KYC) details)
General queries:
Make inquiries about any NBK products and services
Manage "Power Of Attorney" requests so that you can allow family members and business partners to access your accounts and/or safe deposit boxes
Process loans
Cash advance (credit cards - including non NBK KSA Customers)
What are the services provided through the ATMs? Withdraw cash (within the available limit)
Change debit and credit card PIN
Request mini account statements
Request account statement through branch (last 30 transactions)