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19336
Egypt
All Accounts
How can I compare NBK Accounts to figure out which is the most suitable to my needs?
Simply use our Right Account for Me tool.
How can I Open an Account at NBK Egypt?
You can open an account at NBK Egypt by filling in the Account application form.
Current Account
What is the minimum opening balance for an NBK Current Account?
The minimum opening balance for an NBK Current Account is EGP 100.
In what currencies can I open an NBK Current Account?
You can open an account in EGP or FCY.
How is interest calculated?
Interest is calculated based on the time period and amount of the deposit.
What are the interest rates for foreign currency deposits?
Please refer to our Rate Table.
How do I change my NBK Term Deposit?
Any instructions given from you related to your deposit, like closing it or amending the amount and/or period, should be through NBK - Egypt.
Checks
What is required to get a checkbook?
You need approval from your NBK Branch Manager.
Can my checks be of any size or are there guidelines around standard check sizes?
Only checks meeting the standard size requirements will be accepted for processing. Checks should either be 20.3 cm x 7.6 cm or 22.8 cm x 8.9 cm.
Are there any specific security features that I need to adhere to?
Checkbooks issued by NBK Egypt comply with all security features and these include:
- Type of paper used which does not allow for checks to be photocopied
- Special type of ink
- Watermark as part of the checks
- UV logo
What do I have to remember when dealing with checks?
- Do not write or sign over the MICR code at the bottom of the check
- Generally keep checks in a good condition - it should not be folded or stapled to the paper. Make sure that your checks are not damaged in any way (ie: torn, folded, or crumpled)
- The check should not be exposed to direct sunlight nor kept in a hot place e.g. in a car in direct sunlight as this can damage the UV logo
- Ensure the availability of sufficient funds in the account before issuing checks (checks returned due to insufficient funds may lead to criminal prosecutions and/ or closure of your account by NBK Egypt)
Dormant Accounts
What is a dormant account, and when does an account status change to dormant?
A Dormant Account is in other words inactive, means an account that has no financial transaction (i.e. withdrawal, deposit, transfer... etc.) for a period of one year on the current account and two years for savings account.
How to keep your account active?
You can keep your account active by:
- Using digital channels
- Conducting financial transactions
What is the impact if my account status changes to dormant?
As a precautionary measure, access and withdrawal restrictions will be placed on a dormant account to safeguard it against any unauthorized activity. In addition, your account/ accounts will be subject to review and closure if you have no contact with the bank.
Will NBK - Egypt notify me when my account is dormant?
Yes, SMS will be sent to your registered contact number.
How can I change my account status from dormant to active?
- In case of semi-dormant (only one account among other accounts is dormant), please contact NBK Call Center on 19336 to activate or visit the nearest branch
- In case of full dormant, (all your accounts are dormant), please visit the nearest branch to sign a request to activate
How soon will my account status change from dormant to active?
Your account status will change after contacting NBK Call Center, or visiting any of our branches to fulfill the documents needed to activate the account.
Are there any fees deducted when activating the dormant account?
No, there are no required fees.
Are there any fees deducted when the account turns into a dormant account?
Yes, there is a deduction of a monthly fee.
Bancassurance
Does NBK - Egypt provide Life Insurance?
- Yes, NBK - Egypt provides Life Insurance through our partner GIG Egypt Life Takaful Company which ranks as the 1st insurance provider in the MENA region
- One of the region's largest platform for distributing savings and insurance products
- Operating in 13 countries with 16 subsidiary and 6 affiliate companies in the MENA Region
What type of insurance plans does NBK - Egypt provide?
NBK - Egypt provides saving and insurance plans such as graduation and wedding saving plans for your children along with retirement saving plans and life protection plans to ensure peace of mind during one's life journey.
What is the minimum premium I can pay in the saving plans?
It depends on many factors like and not limited to:
- The targeted amounts at end of policy
- Customer income and convenient budget
How can I apply to the insurance products?
You can apply to the various insurance products through Bancassurance programs or by visiting the nearest branch.
How can I pay for the insurance plan?
You can pay for the insurance plan with your Debit Card or Credit Card.
Privilege Banking
How can I become an NBK Privilege Banking customer?
You must meet one of the following criterias:
- Maintain a minimum credit balance of EGP 1,000,000 or a monthly gross salary of EGP 75,000
If the average salary, account or fund balance falls below the minimum required amount, a monthly service fee will be deducted from your personal account.
Thahabi Banking
How can I become an NBK Thahabi Banking customer?
You must meet one of the following criterias:
- Maintain a total credit balance of at least EGP 250,000
- Monthly net salary transfer of minimum EGP 23,000
If the average salary, account or fund balance falls below the minimum required amount, a monthly service fee will be deducted from your personal account.
All Loans
If I transfer my salary to NBK - Egypt, what are the loan benefits I get?
The bank offers loans at competitive interest rates calculated based on the decreasing loan outstanding balance. You can get a loan for everything you need when you transfer your salary. You can also get facilities to loan refinancing and a repayment period of up to 10 years.
What happens if I miss paying a monthly installment?
In case you miss paying one of your monthly installments, you will have to pay the entire installment amount including due installments.
Loan Refinancing
What is loan refinancing?
Loan refinancing is an extension of your loan payment plan, applying for loan refinancing means changing the terms of your current loan in exchange for applying for a higher amount.
Who is eligible for refinancing?
You can benefit from loan refinancing after paying 12 installments of your current loan.
What are the conditions of loan refinancing?
NBK - Egypt can grant a new loan from which the old loan can be settled, however the new loan must be of the same loan type as the loan that is being settled.
For example, an existing consumer loan can be refinanced only by a new consumer loan.
How much can I additionally borrow?
Your eligibility can be determined only after examining your income and total liabilities on the Credit Information Network. The same criteria for taking a new loan also applies with loan refinancing.
What documents do I need to submit?
You should submit the same documents that are required for a new loan. These are; an HR letter or accredited salary certificate from the employer and a valid civil ID.
Can I transfer my loan from another bank to NBK - Egypt? Or, can I transfer my salary from another bank to NBK - Egypt although I have a loan with another bank?
Yes, NBK - Egypt will close your loan with the other bank and give you a new loan.
What do I need to do to bring my loan/salary from another bank to NBK - Egypt?
You should submit all documents needed for a new loan. NBK - Egypt will assess your eligibility by checking your income and liabilities on the Credit Information Network before approving your loan.
Upon approval, NBK - Egypt will start the process to settle your loan with the other bank and grant you a new loan.
Can I amend the term of my loan?
Yes, you can do this by refinancing an existing loan, subject to the terms and conditions for refinancing.
How does refinancing affect my current loan?
You can extend the term of your existing installment loan only up to 120 months.
Loan Insurance
How do I apply?
There is no need to apply separately as loan insurance is completely free.
Where Can I Use NBK Credit Cards?
NBK Credit Cards are the best when it comes to acceptance. They can be used both locally and internationally, at ATMs, online and at POS terminals.
What Are the Types of Credit Cards That Are Available at NBK - Egypt?
- NBK Visa Classic Credit Card
- NBK Visa Gold Credit Card
- NBK Titanium Mastercard Cashback Credit Card
- NBK-Emarat Misr Credit Card
- NBK Thahabi Platinum Mastercard Credit Card
- NBK Privilege Banking Platinum Mastercard Credit Card
- NBK World Mastercard Credit Card
- NBK World Elite Mastercard Credit Card
How Can I Know My Credit Card Limit?
You can check your credit card limit through NBK Online Banking, by calling the call center at 19336 or by visiting any of our branches once the card is issued.
What Are the Procedures in Case the Card is Lost, Stolen or Damaged?
You need to contact the call center on 19336 to stop the card and request a new card immediately.
How Will I Receive the PIN? Why is It Important?
The card and the PIN will be sent to you through different couriers. The PIN is required for any purchase or cash withdrawal transaction for the your security and privacy, and it will be requested for contactless transactions above EGP 600.
What Should I Do if I Lost My Credit Card PIN? Can the Credit Card Still Be Used?
You must contact the call center to re-issue a new PIN. The credit card can still be used at any transaction that does not require a PIN, such as online transactions.
Can I Have a Supplementary Credit Card? How Can I Determine Its Limit?
Supplementary cards are issued to relatives of first degrees or members of a joint account only.
Any number of supplementary credit cards can be requested starting from EGP 1,000 up to the whole limit of the primary; supplementary cards share the limit of the primary card. Minimum limits are based on each card type.
The bank has the right to accept or reject the request.
Under Which Circumstances Will the Bank Stop the Card? When Will the Bank Cancel the Card?
- If you don’t pay the minimum due payments for three consecutive months, the card will be stopped. After paying the total minimum due payment for the three months required, the card will be reactivated
- If you don’t pay the minimum due payments for four consecutive months, the card will automatically be canceled. You can re-apply for a new credit card after paying the due amount by visiting any branch
- In case of using the whole limit or part of it in abnormal transactions that don't suit the card's nature or use it in illegal transactions
How is the Foreign Exchange Rate Calculated When Using NBK Debit and Credit Cards Abroad?
The transaction amount in a foreign currency will be converted to EGP using the current exchange rate, with a 10% markup.
Do I Need to Activate My Credit Card?
Yes, you need to activate your credit card to make POS, online and cash withdrawal transactions. Otherwise, you will not be able to use your card.
What is the Importance of the Credit Card Statement?
Statements allow you to track your purchases and withdrawals, helps you know you monthly dues, monitor spending, validate transactions during the month and file requests in case of faulty transactions.
Do I Receive Complimentary SMS Directly After Any Usage of the Credit Card?
Yes, the bank offers this service for you to monitor your transactions, secure them in case of card loss and keep them informed with the available limit in the card after each usage.
How Can I Settle the Outstanding Balance on the Credit Card?
- NBK Online Banking
- You can settle payments without the need to visit NBK-Egypt branches by creating standing instructions of automatic payments from savings or current accounts either with the minimum payment due or the full balance due
- NBK-Egypt ATMs
- Fawry branches
- NBK-Egypt Branches
What is the Grace Period for NBK Credit Cards? How is the Interest Calculated?
The grace period is up to 55 days, and there is no interest calculated on the transaction amount during that grace period.
The interest is calculated on the transaction when it passes the grace period until the date of payment.
Examples:
2 months cycle:
Any transaction done between the 1st of month 1 till the 27th of month 1 is to be settled before the 25th of month 2 (55 days).
3 months cycle:
Any transaction done between the 28th of month 1 till the 27th of month 2 is to be settled before the 25th of month 3 (55 days).
Can I Withdraw Cash From Any NBK ATM, and is There an Interest Calculated on Cash Withdrawals?
Yes, you can withdraw cash from any of NBK conveniently placed ATMs and there is an interest rate on cash withdrawals calculated from day one with no grace period.
Shall I Notify the Bank in Case of Traveling Abroad?
No, you are not required to contact the bank when traveling abroad.
How Can I Redeem My NBK Rewards Points?
You can redeem your points by registering on miles.nbk.com.eg and explore your redemption options as listed below:
- Cashback
- Hotel reservations at more than 150,000 hotels globally
- Airline tickets with over 800 participating airlines (major airlines and budget airlines)
- Car rentals from the best international car rental companies
Who is Eligible for the Reward Points Program?
Currently, only NBK - Egypt Mastercard Credit Cardholders enjoy this benefit.
When Can I Start Earning NBK Reward Points? How Does the NBK Rewards Program Work?
When using your NBK Mastercard Credit Card, you will automatically earn:
| Card Types | Signing Bonus | Reward Points Earning for Each EGP 1 Spent Locally or Internationally |
|---|---|---|
| NBK World Elite Mastercard Credit Card | 87,500 Points (EGP 250) | 4 |
| NBK World Mastercard Credit Card | 62,500 Points (EGP 250) | 2.5 |
| NBK Privilege Banking Platinum Mastercard Credit Card | 50,000 Points (EGP 200) | 2.25 |
| NBK Thahabi Platinum Mastercard Credit Card | 25,000 Points (EGP 150) | 2 |
What is a prepaid card?
A prepaid card is a form of payment where you can make a purchase using money that has been loaded from your bank account.
How do I load a prepaid card?
Prepaid cards can be loaded from your bank accounts only. You can arrange this in branch or via NBK Online or Mobile Banking
What is the difference between a prepaid card and any other card?
The main benefit to using a prepaid card is to provide the customer with the convenience of budgeting their spending. Prepaid cards are also more widely accepted for making Internet purchases.
How can I load a prepaid card using cash money?
The money has to be deposited into a bank account before it can be transferred to a prepaid card.
What do I do in case of emergency?
In case your card is lost or stolen, you can immediately call NBK Call Center to block your card at 19336. A new card will be issued.
What does the free travel insurance cover?
All air tickets purchased with your card come with complimentary travel inconvenience insurance that protects you against personal accident, baggage loss or delay, and flight delay or cancellation.
What should I do if my card is lost or stolen?
If your card is lost or stolen, please contact the NBK Call Center immediately at 19336 from Egypt or at 49400 261 (202+) from abroad or at 22293980 from Kuwait or at 043161720 from UAE. Our representative will immediately block your card from unauthorized transactions.
Can I withdraw cash from ATMs?
Yes, you can withdraw cash from any of NBK - Egypt conveniently placed ATMs. What’s more, you can withdraw 100% of your available funds.
What is NBK Secure Shopping?
NBK Secure Shopping adds another authentication step for online payments. It was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa service. Mastercard also offers this to customers under the name Mastercard Secure Code. This authentication is based on a three-domain model hence the 3D in the name 3D Secure Shopping.
Will I need to apply for a new credit card to use NBK Secure Shopping?
No, you will be able to use your existing NBK Credit Card.
Do I have to pay for NBK Secure Shopping service?
NBK Secure Shopping is a free and automatic service provided by NBK Egypt to all credit cardholders.
What are the eligible cards?
All NBK - Egypt Cards are eligible for the service (debit, credit and prepaid cards).
How to subscribe to the service?
This service is available to all NBK - Egypt Cardholders without subscription.
What are the fees and charges of the service?
5 EGP bank fees are applied excluding the service provider’s commission in the case of cash deposits and withdrawals, or in the case of depositing through other banks’ ATMs within the “123” network.
What are the Fawry service codes for cash-in and cash-out?
The cash-in service code is 46688 and the cash-out service code is 46699.
Which account will be debited or credited from when using the service?
The primary account that is linked to your NBK Debit Card will be used.
Why Should I Use NBK Tap & Pay?
With Tap & Pay, checkouts are faster, and there is no need to enter a PIN Code or insert the card (for transaction below EGP 600). Tap & Pay transactions take as little as 3 seconds to complete.
Are NBK Tap & Pay Transactions Secure?
Yes, every transaction and cardholder personal information is protected by these security measures:
- Sending an SMS to the cardholder after each transaction
- No accidental payments. NBK Tap & Pay cards must be a maximum of 4 cm away from the POS terminal to work
- If more than one card is within 4 cm of the POS, the transaction is rejected, and the POS will ask you to tap again
- With NBK Tap & Pay, your Card never has to leave your hands when making a payment
What is the Transaction Limit for NBK Tap & Pay Payments?
A) For NBK Tap & Pay transactions in Egypt:
- You will not be requested to enter a PIN Code for NBK Tap & Pay transactions under EGP 600
- You will be asked to enter a PIN Code for NBK Tap & Pay transactions of EGP 600 and above
- You can make a maximum of 7 NBK Tap & Pay transactions per day without entering the PIN Code
B) For International NBK Tap & Pay Transactions:
- The limit may differ from one country to another based on the limit of the country you are visiting
- Cardholders can make a maximum of 7 NBK Tap & Pay transactions per day without the need to enter the PIN Code
Can the Payments Be Taken Twice by Mistake From My Account?
- POSs compatible with Tap & Pay are designed only to accept one transaction per card at a time
- All POSs that are compatible with Tap & Pay are tested and certified to confirm that a card is only read once before the transaction is concluded
- As a safeguard, each transaction must be either completed or voided before another one can take place
What Happens If NBK Tap & Pay Payment is Declined?
Just follow the same steps for any declined transactions.
What is POS Redemption?
POS Redemption service will allow NBK Credit Cardholders to instantly redeem their NBK Rewards Points balance on the spot at the Point of Sale Machines (i.e. shop or restaurant) while paying for their purchases in participating NBK Rewards Outlets. This means that the NBK Rewards Points can be used to pay for their purchases.
What is the validity of NBK Rewards Points?
NBK Rewards Points balance is valid for 24 months from the date of the transaction.
Can I accumulate and redeem points through all NBK Credit Cards?
No, only through using NBK Credit Cards.
1. How do I apply for the issuance of an import letter of credit?
Liaise with your NBK Relationship Officer about your needs. To support the issuance of an import letter of credit, you will have to set up a line of credit. Once approved, complete the application for an irrevocable documentary credit and bring it to your NBK Relationship Officer. If you require assistance in completing the application, you may our Trade Finance division.
2. What is the uniform customs and practice for documentary credits (UCP)?
The uniform customs and practice for documentary credits (UCP) is a set of recognized and internationally accepted rules for documentary credits published by the International Chamber of Commerce (ICC) in Paris, France. These rules are used in the international trade community for determining the roles and responsibilities of all parties involved in letters of credit, including standby letters of credit, where the letter of credit expressly stipulates that it is subject to the UCP.
3. What are the risks to the buyer in an import letter of credit?
Under an import letter of credit, the bank promises to make payment to the seller against the seller's presentation of pre-specified documents. However, it does not provide the buyer with protection if the seller presents documents that comply with the letter of credit but later prove to be fraudulent. If all appropriate documents are presented to the bank in absence of clear fraud, the bank will not be able to refuse payment should a dispute arise between the buyer and seller.
To reduce this risk, a buyer should thoroughly investigate prospective sellers. Our Trade finance experts will assist you in compiling this information using public information available from their global contacts.
4. In what situations would I use a standby letter of credit?
A standby LC provides security to a beneficiary in that promises to pay the beneficiary upon presentation of pre-specified documents. The following are some instances where standby letters of credit are used:
- The buyer to purchase goods without having to make a cash deposit
- Performance related during the tender process of a contract
- Support contractual / payment obligations
5. Can a standby letter of credit be cancelled prior to expiry?
Yes. A standby letter of credit can be cancelled prior to expiry by having the beneficiary return the original standby LC to the Trade Finance division along with a letter printed on the beneficiary’s letterhead, addressing their agreement to the standby letter of credit cancellation.
6. What are standard charges to issue letters of credit?
The commission rate is based upon the risk assumed by collateral and your financial strength.
Commission is collected at the time of issuance of the letter of credit.
Other charges may include correspondent bank charges and expenses incurred by relating to the letter of credit such as courier, swift charges, etc.
7. What is a sight letter of credit?
A letter of credit that is payable once it stipulated documents are present and document has no discrepancies.
8. What is a transferable letter of credit?
The first beneficiary (often a middleman) transfers his rights to a second beneficiary (normally the producer or ultimate seller). According ICC rules, article 38(b), an LC can only be transferred if the issuing bank expressly designates it as transferable. Only the nominated bank or a bank authorized by the issuing bank may transfer the DC.
9. What kind of documents should we require under the letter of credit?
In order to receive payment, the exporter must present the documents stipulated in the letter of credit. There are no requirements for specific documents to be presented in an LC. The list and form is open to negotiation by the seller and the buyer, and sometimes the LC contains requirements to present documents issued by a neutral third party evidencing, for example, the quality of the goods shipped or their place of origin. As a proof that goods have been shipped, the LC often requires some kind of transport document to be presented, for example bill of landing or airway bill. Please see our checklist specifying the most common documents required under a DC presentation under an export documentary credits (DC).
10. Where should I send the import letter of credit application?
Send the application to NBK Office.
11. When will we receive payment under the letter of credit?
As per the agreed terms between buyer and seller, the period of credit is decided in the LC. Based on that period of credit, the time to effect payment by the opening bank (buyer's bank) is determined.
12. Am I sure to receive payment when I have a confirmed LC?
Yes, if you have presented correct documents and if has confirmed the LC you can be sure to receive payment at the time of maturity. If the LC is without confirmation you will receive funds when the Issuing bank effects payment.
13. What is a reimbursement bank?
It is the bank designated in the LC to reimburse the nominated bank. Thus it is the bank where the issuing bank maintains an account for the designated currency. The nominated bank will claim funds from the reimbursing bank after having accepted the documents.
14. Who has the documents forwarding risk with or without discrepancies?
If the documents are clean (without discrepancies), the exporter has the risk on the issuing bank. If the documents are discrepant, the seller has the risk on the buyer who has the option to waive the discrepancies or refuse documents.
15. What are the consequences if I deliver documents with discrepancies?
The buyer might refuse to pay, and you may have to sell the goods to another buyer. If the goods, for example, are custom made it can be difficult to find a new buyer.
16. When is the issuing bank no longer obligated to honour the claim?
If LC has already expired and documents presented are discrepant and not accepted by the applicant.
17. Under LC, How much will be the insurance cover?
If the LC does not state the amount of insurance, the insurance document must cover at least 110% of the invoice amount (CIF/CIP value).
18. What is transhipment and partial shipment?
Transhipment is taking shipment from one mode of transport to another during the goods transportation route. Partial shipment is when you ship the goods more than once.
1. What are URDG?
The uniform rules for demand guarantees, developed by the ICC, are used by banks and businesses across continents and industry sectors. A demand guarantee is an independent undertaking where guarantors are assured that their commitment is subject to its own terms.
2.What is required to issue a guarantee?
A bank guarantee request has to be approved by the bank. Normally you get an offer letter for a specific guarantee or you will get an offer letter for a guarantee facility up to a certain limit. As a customer you must provide us with at least the following information: Name and address of debtor/principal, Name and address of beneficiary, Guarantee amount, Expiry date, What the guarantee is related to (e.g. the underlying contract) and Type of guarantee (e.g. performance, payment or advance payment).
3.What is the price for a guarantee?
The pricing of a guarantee depends on: The amount and length of the guarantee, the type of guarantee, what kind of security the bank receives, the general market situation and the specific situation for your line of business.
4. How do I claim guarantee?
A claim is brought against the guarantor when the beneficiary believes the principal has defaulted with the underlying conditions covered by the guarantee. The claim must state: a reference to the guarantee in question, how the principal has defaulted on the underlying agreement covered by the stated guarantee, and if possible documentation: the amount claimed under the guarantee and to which account the money should be credited.
5. How long time it will take to be paid after claim has presented i.e. when will the bank pay?
Payment will depend on if the guarantee is an accessory or demand guarantee. A demand under an accessory guarantee will be paid when one of the following conditions is true: amicable agreement (e.g. the principal accepts the demand), final judgement in court or arbitration award. Payment under a demand guarantee will depend on the wording of the guarantee, describing what must be presented and when payment should be made.
6. What documentation does NBK Egypt need to cancel a guarantee with an open-ended date?
If the guarantee is open ended (i.e. no expiry date), we need either the original guarantee document returned to us or that the beneficiary in writing states that NBK Egypt is released from our obligations.
1. If the payment term is cash against documents (i.e. export collection), how can I as an exporter gain control over my goods and secure payment?
The idea with the documentary collection is that the goods remain in your control until the buyer has paid and received the documents. To achieve this, remember to put the collecting bank (buyer's bank) as consignee of the goods in the transport documents.
2. What is an aval?
An aval is a joint commitment by the principal debtor and a third party (normally a financial institution) to make payment of an obligation in favour of the beneficiary. The third party commits itself for the full credit amount in the event that the principal debtor does not fulfill his obligation by the due date.
1. What are the benefits of investing in mutual funds?
- Giving investors, individuals and institutions, the opportunity to invest in financial markets instruments with minimal capital requirements
- Cumulative return as well as periodic distribution
- An ease of subscribing and redeeming investment certificates on a weekly basis through the network of NBK Branches
2. What is the difference between investing in mutual funds and investing directly in the stock market?
Mutual funds allow investors the opportunity to invest in different sectors, reducing the overall risk of the fund. On the other hand, directly investing in the stock market restricts individual investors’ exposure to a limited number of companies, increasing the risk of their overall portfolio.
3. What is a money market fund?
A money market fund's purpose is to provide investors with high level of liquidity by investing in diversified and high quality money market instruments. It is a type of mutual fund characterized as a low-risk investment.
4. What is an equity fund?
An equity fund is a mutual fund that invests mainly in stocks. Equity funds are also known as stock funds.
5. What is an ISLAMIC fund?
An Islamic fund is a mutual fund that invests mainly in stocks that meets Islam requirements.
6. What is a balanced fund?
A balanced fund is a fund that invest in equity and debt instruments with fixed and variable income in order to reduce the investments risk.
7. Is NBK Capital part of NBK?
NBK Capital is part of the NBK Group and is a subsidiary of NBK.
8. Are mutual funds subject to review?
Mutual funds are reviewed on a regular basis from an independent reviewer with their semi-annual and annual financial reports printed in two daily, widely recognized newspapers.
9. How do I track the fund’s performance?
The fund’s certificate price is accessible through all of the bank’s branches as well as a weekly newspaper.
Depository Products
NBK Egypt offers you a number of depositary and finance products to serve your needs whether it is short term or long term, all in accordance with Islamic Shariah principles and approved by the bank’s Shariah Committee.
Finance Products
Personal Murabaha - Murabaha is designed to enable you to purchase your needs of goods and finance these purchases in a very flexible way in accordance with Islamic Shariah principles.
Auto Murabaha - NBK Auto Murabaha program will be able to purchase your brand new car at very competitive terms in a very speedy manner.
Mortgage Murabaha - NBK Mortgage Murabaha program where you can get financing up to four million Egyptian Pounds repayable over a fifteen years maximum period.
Depository Products
NBK Egypt has many Islamic banking solutions for Large corporate and small to medium size enterprises that help these companies meet their financial needs in accordance with the principles of Islamic Shariah and has been reviewed and approved by the Shariah Supervisory committee.
Finance Products
Murabaha - Murabaha is the most common vehicle for finance of all Islamic financing products. Murabaha can be used to finance different types of economic activities such as commercial, industrial, as well as agricultural. It is suitable for all sizes of companies: small, medium and large. Murabaha could be used to finance the purchase of local goods, and could also be used to finance the importation of goods through letters of credit, documents for collection or direct transfers (open account). This type of account is available in local currency as well as most foreign currencies.
How can I check if my NBK Online Banking session is secure?
Look for the padlock icon located in the lower right corner of your browser window. A closed or locked padlock indicates a secure connection. Look for the letter “s” at the beginning of the URL address, i.e. https:// – "s" stands for secure.
How do I sign up to NBK Online Banking?
Select "NBK Online Banking" on NBK.com and then click on "Join" and follow the easy online instructions to enroll to "NBK Online Banking Security Key" to access your account online.
How do I login to my account on NBK Online Banking?
If you haven’t signed up for a “NBK Online Banking Security Key,” you need to enroll first. To login to your account, you need to answer a security key question and make sure that the selected image matches the phrase, then enter your NBK Online Banking password to login successfully.
What do I do if I’ve forgotten my password?
Click on “Forgot password”.
Fill out all the necessary details. Then, click “Submit.”
Select your preferred way to receive the one-time-password: via email or SMS.
How do I activate my account?
- Login to NBK Online Banking
- Go to the “Balance information” page
- Click on the link for “Account activation” – you will then receive a request to contact NBK Call Center at 19336
- Enter your debit card number and select to talk to an agent
How do I get confirmation that my account has been activated successfully?
You will receive a confirmation SMS message on your mobile confirming successful activation.
How can I cancel the NBK Online Banking activation and go back to limited access?
You can contact NBK Call Center at 19336 and request to cancel the activation.
What can I view on the "Balance Information" page?
You can check your account statement from the date you opened the account and track your credit card purchase history (up to 2 years) with an easy download facility to Microsoft Excel, Microsoft Word and PDF. You can also keep track of your loan and funds details on an ongoing basis.
If I have NBK Accounts in more than one branch, will I be able to see them all on NBK Online Banking?
To view all you NBK Accounts (which were opened in different NBK Branches), you will need to request that your branch links all of your accounts.
What types of transfers can I make online?
You can conduct international or local transfers as well as set up a Standing Order for your recurring payments.
How will I receive the OTP?
You will receive the verification code by SMS at the mobile number registered to your NBK Account. If your number has not been updated, you will have to visit a branch to update it, in order to receive the code successfully.
How do I input the OTP?
The OTP consists of 6 alphanumeric characters that will be sent to your mobile number. You input the OTP in the field that appears once you click “Pending Beneficiary.”
What is the maximum number of beneficiaries I can have?
The maximum number should not exceed 200. If you have reached the maximum number of beneficiaries and wish to add a new one, you will need to delete any beneficiary record and add the new ones.
How do I create a new beneficiary?
Simply follow these steps to create or update your local and international beneficiaries:
- Login to NBK Online Banking
- Click on “Transfer Funds”
- Select “Add Local Beneficiary” or “Add International Beneficiary”
- Complete all the required beneficiary’s details, then click on “Submit”
- A code will be sent to your mobile by SMS. The code consists of 6 alphanumeric characters*
- A pop-up message will be displayed on your screen to confirm the beneficiary creation/update. Click on “Submit”
- You will be directed to the beneficiaries’ list. Click on the “Pending Beneficiary” that is under “Action” to enter the code that is sent to you on your mobile
- Enter the verification code, then “Verify” to activate the beneficiary**
- You will be returned to the beneficiaries’ list page and you will be able to make transfers to this beneficiary
*If you have changed your mobile number, please visit the nearest NBK Branch to update your details
**In this step, you can also delete the beneficiary by clicking on “Delete” or request a new verification code by clicking on “Resend verification code”
Will I be notified of my transfer and new beneficiary?
NBK Egypt will be sending you an immediate SMS notification upon creation of a new beneficiary.
How can I open an account online?
You can set up the account instantly online by transferring from EGP accounts only and you will be able to view your new account details on your "Balance information" page.
What should I do if my mobile number is not up to date?
To update your phone number, you need to visit the nearest NBK Branch or update it through NBK Online Banking*.
*To be able to update the mobile number through NBK Online Banking, you need to have your old mobile number with you to receive the verification code to complete the update process.
How do I know that NBK Online Banking is secure?
For your peace of mind, NBK Egypt has implemented state-of-the-art online banking security – by registering for the NBK Online Banking Security Key you can be assured that your personalized online banking is protected.
The NBK Egypt team recommends that once you complete your registration that you register your computer – this provides you added protection.
NBK Egypt's network of branches has currently grown to 50 branches and are located across the country, in cities such as Cairo, Giza, Alexandria, 6th of October, Mansoura, Sohag and 10th of Ramadan.
What are the services provided through the ATMs?
- Withdraw cash (within the available limit)
- Change ATM/Credit Card PIN
- Request cheque book
- Request mini account statement
- Request account statement through branch (last 30 transactions)
- Transfer between your accounts
- NBK's expanding network of ATMs has increased to more than 110 across Egypt.