Find Us
1801801
Kuwait
About
Your bank is one call away in case of emergencies or important questions. We have made sure you don’t ever worry about a lost password or stolen card by creating the 24/7 NBK Call Center just for you.
Who is it for?
This service is available for all NBK Customers.
What can I do?
- Check your balance and recent transactions
- Make payments to your credit card
- Transfer between accounts
- Issue, activate and block your cards
- Inquiry on NBK Term Deposit
- Activate SMS Service and NBK Push Notifications
- Issue or replace your prepaid card
- Request Withdraw From Card
- Pay to your credit card from other than the settlement account
- Open new account
- Request your IBAN number via SMS
- Request sending currency exchange rate via SMS
- Request e-statement
How Do I Get It?
You can access the service if you have at least one NBK Debit Card.
How Do I Sign Up?
Your NBK Call Center experience is now safer and more convenient with the Automated Number Identification feature, which identifies the account number linked with your phone.
How can I access it?
Simply dial 1801801 within Kuwait or call our toll-free numbers below from outside Kuwait:
- France - 0805-080765
- Germany - 0800-181-1475
- Italy - 800-792-255
- Spain - 900-839159
- Turkey - 00-800-113-9247
- United Arab Emirates - 8000-3205-55
- UK - 0-800-098-8456
- USA and Canada - 1-855-577-7625
- All other countries - +965 22924888
FAQs
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Which services can I access through IVR ?
The main services available through IVR are:
- Check your balance and recent transactions
- Make payments to your credit card
- Transfer between accounts
- Issue, activate and block your cards
- Inquiry on NBK Term Deposit
- Activate SMS Service and NBK Push Notifications
- Issue or replace your prepaid card
- Request Withdraw From Card
- Pay to your credit card from other than the settlement account
- Open new account
- Request your IBAN number via SMS
- Request sending currency exchange rate via SMS
- Request e-statement
-
My ATM/ debit/ credit card has been lost or stolen. How do I report this?
When you contact NBK Call Center, first select your preferred language. Next, you will be prompted to press “*” for any lost or stolen cards, where you can report either your own or someone else's debit card or credit card as lost or stolen. This service is available 24/7.
